Privacy Notice
www.cleybercan.travel, operated by Cleyber Can, Tourist Guide, with address at Lago Winnipeg 163, Tacuba, Miguel Hidalgo, 11410, Mexico City, Mexico, in compliance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties, hereinafter referred to as the “Law,” informs clients and users of the website www.cleybercan.travel that it is responsible for the personal data you voluntarily provide through our website.
Through this Privacy Notice, we inform you about our privacy policy, including the handling of personal information as established by law, with the purpose of guaranteeing the privacy of your personal data and your right to informational self-determination regarding the use and management of your data.
Based on the above, we ask you to carefully read this document and, only if you agree with the terms and conditions contained herein, provide us with your personal data. Such data will be used exclusively for the purposes described in this Privacy Notice and on the website www.cleybercan.travel. By providing us with your personal data, it will be understood that you consent to the terms and conditions of this Privacy Notice.
Accordingly, before collecting your personal data and information, you confirm that you have read this “Privacy Notice,” through which cleybercan.travel informs you about the data that may be collected through this means, its purpose, the right to transfer it to third-party partners, the means to limit its use or disclosure, as well as the mechanisms to exercise your rights of access, rectification, cancellation, and/or objection regarding your data, based on the following:
- Data Collection
Personal Data
When browsing our website, you may submit inquiries, make reservations, pay for private experiences or guiding services by credit card, leave comments or suggestions, or contact us for any purpose, including information about experiences, prices, destinations, sub-destinations, activities, restaurants, menus, service languages, or even to send us résumé information to apply for employment opportunities with our company. For these purposes, we may collect the following information:
Personal Identification Information
This may include information that identifies you as an individual, such as your full name, email address, country of origin, address, landline phone number, and mobile phone number.
Payment Method
Cleybercan.travel has an agreement with a certified provider that acts as an intermediary between our company and your bank. This provider encrypts your credit card information through its security systems, so cleybercan.travel does not have access to such information. However, only if clarification is required, cleybercan.travel may receive such information directly from you or from our internal providers.
Sensitive Information
We inform you that cleybercan.travel does not collect or use sensitive personal information through our website for the development of its activities. When sharing information, we suggest that you limit the inclusion of sensitive data.
Purpose of Data Processing
The processing of personal data by cleybercan.travel will be limited to fulfilling the purposes established in this Privacy Notice, including the following:
I. To reserve our private guiding services and travel experiences.
II. To process payments through our website, linked to our payment intermediary providers, including your credit card company, banks, and cleybercan.travel.
III. To identify you and provide the requested private guiding or travel experience service.
Additionally, we may use your personal data to:
- Respond to requests, questions, or comments you send us through our website.
- Send you information that may be of interest to you.
- Stay in contact with you.
Data Transfer
Cleybercan.travel may transfer your personal information to third parties with whom it has a legal relationship, only for the purpose of fulfilling the purposes described in this Privacy Notice. Likewise, cleybercan.travel may transfer your personal data in the specific cases provided by law.
How to Exercise Rights of Access, Rectification, Cancellation, or Objection
You may exercise the rights described by law by submitting the “Access, Rectification, Cancellation, or Objection Form,” hereinafter referred to as the “ARCO Rights Form,” available at the following official reference:
http://inicio.ifai.org.mx/DocumentosdeInteres/SolicitudDeProtecciondeDerechos.pdf
You may also request information from us by emailing hola@cleybercan.travel. Likewise, you may revoke, at any time, the consent you have granted and that is necessary for the processing of your data, as well as limit its use and disclosure. To do so, you must follow the procedure described below, understanding that your request will be resolved within a maximum period of 15 days.
To exercise your rights, you may: Send the “ARCO Rights Form” to hola@cleybercan.travel, clearly stating your request.
Along with the “ARCO Rights Form,” you must include a scanned copy of any valid identification document or the document that proves your powers of representation or legal representation, in the event that you are not the data owner.
Clearly describe the personal information for which you wish to exercise any ARCO Right, attaching all corresponding files.
Cleybercan.travel will respond to your request within the period mentioned above. We will contact you by email and inform you that your response is available and will be sent shortly to your email address.
Finally, if your request is accepted, cleybercan.travel will proceed, within five days following the sending of the response to your email, to carry out the corresponding actions related to the right you have requested.
If your request is accepted, your data will be blocked in accordance with the law and subsequently deleted.
Changes to the Privacy Policy
Any modification to this Privacy Notice will be published on the website, indicating the date of update.
Use of Tracking Technologies
When browsing our website, we may collect non-personal information through cookies and web beacons. This information is collected automatically when you use and interact with our website.
Such information may include IP addresses, operating system, browser type, location if browsing from a mobile device, and the path you follow within our website.
The purpose of collecting this data is statistical, simply to understand the behavior of our website, such as the number of visits, browsing time, referring websites, user profile updates, and to update the information we provide through our website.
If you do not want these types of technologies to be installed on your computer, please visit www.allaboutcookies.org, where you will find a practical guide to disable them.
Likewise, our website may redirect you to other websites over which cleybercan.travel has no control or responsibility regarding their content or privacy policies.
Measures to Prevent Unauthorized Use and Disclosure
Cleybercan.travel will maintain the confidentiality of the personal data it collects. This data will be preserved even after its processing has ended, in accordance with the terms of this document.
Personal data is managed and protected through databases administered only by persons designated by cleybercan.travel. Unauthorized persons are not permitted to use, consult, manipulate, or access such data.
Your personal data is safeguarded through various security mechanisms and procedures, including administrative, technological, and physical security measures designed to protect it against damage, loss, alteration, and destruction.
June 2026